Privacy & Cookies
Last updated: 4 September 2026
1. ABOUT THIS POLICY
CombiniCo Ltd (“CombiniCo”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy & Cookies Policy explains how we collect, use, store and share personal information when you visit our website, contact us, subscribe to our communications, apply for a position with us, make a purchase from us, or otherwise interact with CombiniCo.
For the purposes of UK data protection law, CombiniCo Ltd is the data controller responsible for the personal information described in this policy.
CombiniCo Ltd. (Company no. SC563366), Registered in Scotland. Registered Office: 91 South Street, St. Andrews, Scotland, KY16 9QW
Email:hello@combinico.com
2. INFORMATION WE COLLECT
The information we collect depends on how you interact with us.
Information you provide to us may include:
• your name;
• email address;
• telephone number;
• information contained in enquiries or messages you send to us;
• newsletter and marketing preferences;
• information you provide when applying for a job with us, including your answers to application questions and any other information you choose to provide;
• billing and delivery information when you place an order; and
• information relating to your orders, purchases, returns and communications with us.
Payment card information is processed by our payment service providers and is not normally stored directly by CombiniCo.
When you use our website, we and our website service providers may also collect technical information including:
• your IP address;
• browser and device information;
• pages visited;
• referring website or source;
• approximate location;
• dates and times of visits; and
• information about how you interact with our website.
Some of this information may be collected using cookies and similar technologies.
3. HOW AND WHY WE USE YOUR INFORMATION
We process personal information only where we have a lawful basis for doing so.
We may use your information to:
• respond to enquiries and requests, on the basis of our legitimate interests in communicating with customers and operating our business, or to take steps at your request before entering into a contract;
• process, administer and fulfil purchases and orders, where necessary to perform a contract with you;
• provide customer service and deal with returns, refunds and complaints, where necessary to perform a contract with you or in our legitimate interests in managing our customer relationships;
• maintain accounting, tax and legally required business records, where necessary to comply with our legal obligations;
• process job applications and administer recruitment, on the basis of our legitimate interests in recruiting and managing our workforce and, where applicable, taking steps at your request before entering into an employment contract;
• send newsletters, offers and other marketing communications where you have provided consent or where otherwise permitted by applicable law;
• operate, maintain and protect our website and systems, on the basis of our legitimate interests in operating and securing our business; and
• understand the use and performance of our website through analytics where we have obtained consent where required by law.
Where we rely on legitimate interests, those interests include operating and improving our business, communicating with customers and applicants, maintaining the security of our systems and understanding how our services are used.
We will not use your personal information for a materially different purpose without considering whether further information, another lawful basis or consent is required.
4. RECRUITMENT
If you apply for a job with CombiniCo through our website, we may collect your name, contact details, answers to our application questions, availability, work-related information and any other information you choose to provide.
We use this information to assess your suitability for a role, communicate with you about your application, arrange interviews and administer our recruitment process.
Information relating to unsuccessful applicants will normally be retained for up to six months after the relevant recruitment process ends, unless we have a legitimate reason or your agreement to retain it for longer.
If you become employed by CombiniCo, relevant information collected during recruitment may become part of your employment records.
5. MARKETING COMMUNICATIONS
If you subscribe to receive news, offers or other marketing communications from CombiniCo, we may use your name and email address to send those communications.
You can unsubscribe at any time by clicking the unsubscribe link in one of our marketing emails or by contacting hello@combinico.com.
Where our processing is based on consent, withdrawing your consent does not affect the lawfulness of processing carried out before it was withdrawn.
We may retain limited information about an unsubscribe request where necessary to ensure that we continue to respect your preference.
6. SHARING YOUR INFORMATION
We do not sell your personal information.
We may share personal information where necessary with organisations that provide services to us, including:
• Squarespace and other website hosting and technology providers;
• email and communications providers;
• analytics providers;
• payment processors;
• delivery, postal and fulfilment providers;
• recruitment and HR service providers;
• accountants, lawyers and other professional advisers; and
• regulators, law-enforcement bodies, courts or public authorities where disclosure is required or permitted by law.
Where another organisation processes personal information on our behalf, we take appropriate steps to ensure that the information is handled in accordance with applicable data-protection requirements.
7. INTERNATIONAL TRANSFERS
Some of the service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with UK data-protection law. Where required, this may include relying on UK adequacy regulations or approved contractual safeguards.
You may contact us at hello@combinico.com if you would like further information about the safeguards applying to a particular transfer.
8. HOW LONG WE KEEP YOUR INFORMATION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, tax and regulatory requirements.
As a general guide:
• general enquiries are normally retained for up to 24 months after the enquiry is resolved;
• information relating to unsuccessful job applications is normally retained for up to six months after the recruitment process ends;
• marketing information is retained until you unsubscribe or we otherwise cease using the information for marketing purposes;
• customer, order and transaction records are normally retained for up to six years where required for accounting, tax, contractual or legal purposes; and
• website and analytics information is retained according to the applicable cookie duration, analytics settings and our reasonable business requirements.
When information is no longer required, we will delete it, securely dispose of it or anonymise it where appropriate.
9. YOUR RIGHTS
Depending on the circumstances and the lawful basis on which we process your information, you may have the right to:
• request access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your personal information;
• ask us to restrict the processing of your personal information;
• object to certain processing of your personal information;
• receive certain personal information in a portable format; and
• withdraw your consent where processing is based on consent.
These rights are not absolute and may be subject to legal exceptions.
Where we process your personal information on the basis of legitimate interests, you have the right to object to that processing in certain circumstances.
You have the right to object at any time to the use of your personal information for direct marketing.
To exercise any of these rights, contact us at hello@combinico.com.
10. COMPLAINTS
If you have concerns about how we use your personal information, please contact us at hello@combinico.com so that we can investigate your concerns.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority responsible for data protection.
11. COOKIES AND SIMILAR TECHNOLOGIES
Cookies are small files or pieces of information stored on or accessed from your device when you use a website.
Our website is hosted by Squarespace and uses cookies and similar technologies where necessary to operate and secure the website.
Necessary Cookies
Necessary cookies are used for functions required for the website to operate correctly, including security, navigation and essential website functionality. These cookies do not require consent where they are strictly necessary to provide the website or a service requested by you.
Analytics and Performance Cookies
We may use analytics and performance cookies to understand how visitors use our website, including which pages are visited, how visitors reach our website and how they navigate the site.
Where consent is required by law, these cookies will only be used after you have provided your consent through our cookie controls.
Advertising and Marketing Cookies
We do not currently use advertising or behavioural-tracking cookies on this website.
If we introduce advertising or other tracking technologies that require consent in the future, we will update our practices and obtain the necessary consent before those technologies are used.
Managing Your Cookie Preferences
Where applicable, you can accept, reject or manage non-essential cookies using the cookie controls provided on our website.
You can also control cookies through your browser settings. Restricting some cookies may affect the operation of certain website features.
12. THIRD-PARTY WEBSITES
Our website may contain links to websites, social-media platforms or services operated by third parties.
We do not control those third-party services. Information you provide directly to them is governed by their own privacy policies and practices.
13. CHILDREN
Our website and online shop are not specifically directed at children, and we do not knowingly collect personal information from children where doing so would require parental or guardian consent.
If you believe that a child has provided personal information to us inappropriately, please contact us at hello@combinico.com.
14. AUTOMATED DECISION-MAKING
We do not currently use personal information collected through this website to make decisions based solely on automated processing that have legal or similarly significant effects on individuals.
15. CHANGES TO THIS POLICY
We may update this Privacy & Cookies Policy from time to time to reflect changes to our website, services, business practices or legal requirements.
The current version will always be published on this page and the “Last updated” date will be changed accordingly.
16. CONTACT US
If you have questions about this policy, how we use your personal information or your data-protection rights, please contact:
CombiniCo Ltd. (91 South Street, St. Andrews, Scotland, KY16 9QW)
Email: hello@combinico.com